RETURNS FAQS

If you are not satisfied or have simply changed your mind about the product(s), we will gladly accept your return within 30 calendar days of delivery.

Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached. If your handling of the product(s) results in a decrease of its commercial value, we may proportionally reduce our refund to you.

In case of returns for change of mind or for faulty goods, you will be fully reimbursed to your original form of payment, including possible shipping costs.

If you have purchased more than one product in an order and returned just one or some of them, we will reimburse you the pro-rata share of the total shipping costs you may have paid. For example, if you had purchased 3 items and returned 2 of them, we will reimburse you 2/3 of the total shipping costs you’ve paid.

We do not offer product exchanges. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse. Start a Return here. See How Return an Online Purchase here.

If you have received an incorrect, faulty, or damaged item, you can return it within 30 calendar days of delivery from the receipt date. Please follow the standard return process and select a return reason. Start a return here.

If the 30-days period has expired, you can return faulty products within 2 years of your receipt of the products. See our Legal Guarantee for Faulty Goods here.

If you received a gift but you don't have proof of purchase or you do not know where your VANS item was purchased, you may not be able to make a return.

We cannot process returns for items purchased outside of Vans-owned stores or Vans.co.uk. You can check in the Store locator whether a store is owned by VANS or by a partner. Please contact the retailer or partner you purchased from directly for assistance.

We do not accept returns for change of mind of products that you have asked us to customise (for example with bespoke colours, materials, monograms) through our Customs program.

Customs Products can be returned only in case they are faulty, we can't accept returns for any other reasons. If you want to return a faulty Customs Products, please contact us.

Items purchased at a VANS retail store must be returned to the same VANS store.

Purchases made on VANS can only be returned via our online return process. Start your return now.

Purchases made on VANS can only be returned via our online return process. Start your return now.

It can take up to 5 working days for us to receive your return from the carrier.

Once the return has been received and processed at our warehouse, we’ll send you an email to confirm your refund has been processed. This can take 2-3 business days after we’ve received the returned item from the carrier.

Your refund may take up to 14 days to show on your account, depending on the method of payment you used.

Items from the online stock purchased at a store and delivered to the store or your home can be returned either online or at the same VANS owned and operated store where you made your purchase. This excludes partner and concession stores.

When returning your purchase online, please follow the standard Online Return Procedure. These online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard Gift Card Terms And Conditions.

Items purchased online and collected at a store can be returned by following the steps found in How to Return an Online Purchase. You can Start a Return here.

Items reserved online but purchased in a store can be returned only to the same store. This excludes partner and concession stores.

To get a free returns label, please go to How to Return an Online Purchase and follow the steps to book a return. You will be prompted to generate either a digital QR code or barcode or returns label to print.

Drop Off return method:
You don't need to print a return code to ship your item. Simply show your confirmation email at your preferred drop off point and they'll print and attach the label to your parcel.

If preferred, or you are experiencing any mobile phone issues, you can still print the email to be scanned.

Home pick up return method If you are unable to print a returns label, please Contact Us.

If for any reason your package is not collected on the day you have booked, you can either choose to drop it off still at one of drop off locations or rebook a new pick up time by cancelling the current request and creating a new return. Check out how to rebook here

The Return tracking page provides a lot of helpful information about your return and starts tracking as soon as you hand the item over to the carrier.

What does the page show?
- The date at the top is an estimate of when the return will reach our warehouse.

- The return status is underneath this date. Go to "what does my return status mean?" for more details.

- The "Latest update" section shows the details of the last tracking event; where the package was scanned and the date of scanning. If you click the link "show full history" you will be able to see the tracking events that have already occured since starting the return process.

- The tracking number is the number given by the carrier for your return. The hyperlink will take you to the carrier site.

- You'll also find an overview of the item(s) you are returning.

Your tracking update will show 1 of 4 possible status. Here are the possible statuses in chronological order:

- Awaiting Carrier pick up/Drop off: The return has been booked online, but not yet given to the carrier. Depending on method chosen, or available in your region, please either wait for the carrier to pick it up or drop off your package to your selected location.

- On its way: your return has been picked up by the carrier and is being transported back to our warehouse.

- Delivered: the return has been received in our warehouse, ready for processing and refund.

- Exception: Please contact Customer Care for more information.

Your refund will be processed as soon as the item(s) you have returned are inspected and accepted by our quality assurance team.

Once your return has been correctly accepted and processed, you will receive an email confirmation stating that your refund has been released to your original form of payment.

If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email and we might even return the item back to you.

The whole process, from when you have printed the return label and when the refund is visible on your account, can take up to 14 days. Please note that the timing for the refund may vary depending on the original payment method used.

If this doesn't solve your problem, please Contact Us.

If you received an incorrect refund, please Contact Us. We will resolve the matter as quickly as possible.